Summer is the perfect time to carry out a mid-year personal progress review. This review is important for your own career progression and for your personal development. (more…)
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How To Learn Faster
In today’s fast paced business environment it is vital that we keep up to date and this often means that we have to learn new skills. Many people have good intentions when it comes to developing themselves, but then decide that learning how to do something new is simply too difficult or too time consuming…
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Real Leadership Development
Anyone who has children knows that they go through a series of developmental stages which are not just physical (such as learning to ride a bike) but are also emotional (managing their feelings), intellectual (finding solutions to problems) , moral (knowing right from wrong) and behavioural (social skills). What is true for children is also…
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Hundreds of Sales Proposals – but where are the contracts?
I know a sales person, let’s call him John. John is an engineer who works for a company selling complex solutions. Despite being in sales, John’s real strength lies in engineering. Every month John visits his clients and potential clients and churns out proposal after proposal. Each proposal takes up a lot of John’s time…
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Are You Prepared For Brexit?
Brexit negotiations are about to begin. Whilst a recent study found 59% of large businesses are optimistic about the opportunities Brexit will bring, companies need to start preparing now in order to transform this optimism into tangible results. (more…)
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How to Ask “Why?” Without Causing Offence
Young children are not afraid to ask “why?” and often do so (to their parents’ annoyance) umpteen times a day. They only later learn from their parents, teachers and bosses that the question “why?” often makes people uncomfortable. So how can you ask "why" without causing offence? (more…)
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Problems With Problem Solving
In business, as in life, we have to solve problems every day. Managers in particular are expected to demonstrate effective problem solving skills, as this is what they are employed to do. Yet many managers have problems when it comes to problem solving. (more…)
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Open (Public) vs. Incompany Training – Which Is Best?
One of the questions our Customer Support team is often asked by clients is “I’ve a number of people to train – should I use your open courses or is it better for you to run an in-company course for us?” It’s a great question and the answer is “It depends…” (more…)
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Learning to Serve the Customer
Customer satisfaction, as many businesses have come to realise, is the key to long term profitability and success. But it is not enough to simply have well-trained sales team. Customer satisfaction is achieved mainly through the actions of a company’s non-sales employees, and in particular their behaviour during any contact they have with customers, whether…
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Developing Business Skills in Young Recruits
Do you find yourself grumbling about the fact that the young people you recruit (whether a school leaver or a young graduate) are simply not prepared for the work place? If so, then you are not alone! In a recent survey by the British Chambers of Commerce 88% of businesses reported that school leavers were…
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