Customers are, quite rightly, cautious these days. If they have not purchased from your company before it is natural for them to feel that they are taking a risk when placing their first order with you. As a professional sales person you have to convince the new customer that the risk is slight in order…
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Managing Generation Y
Generation Y employees are defined as those aged 30 years and under. Older managers can find it difficult to understand and manage this age group. The values and motivations of the different generations are often poles apart. As a result there is often a large gulf between how Gen Y employees are currently managed and…
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Talent, Teamwork & Trust
I like to watch many different types of team sports. I see many parallels with how the captains of the sports teams I follow lead their teams to success with how business managers can help their work teams to succeed. But I have to confess that cricket does not feature on my top ten list…
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When Training Isn’t the Right Answer
Booking your team onto training courses is often seen as the solution whenever things have gone wrong or are not working well. However, staff training is not always the right solution. (more…)
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Supporting The Next Generation of Leaders
A successful manager makes decisions that affect their team, and their output, but a successful leader makes decisions that will affect the company’s future. Are you doing enough to support this transition from tactical manger to strategic leader? (more…)
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Designing a Training Course: Part 2
In part one of “designing a training course” we looked at three things you need to consider before starting designing materials for your training course. In this blog we look at how people learn. This information is vital if the training you design is going to make a difference. (more…)
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Are Your Staff Happy?
Managers know that happy and engaged staff are more productive. If your staff are unhappy and not engaged , your organisation will suffer. You will have higher staff turnover and absenteeism, increased recruitment costs, lower productivity and lower profitability. Recent occupational surveys shed light on some of the important factors that make staff happy. (more…)
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Giving Royal Customer Service
The customer may be king, but do they get royal service from you? Too many business people don’t know how to give great customer service. (more…)
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Supporting the Newly Promoted Manager
As we progress in our careers from team member to manager of a team we need to constantly add value to the company we work for. Failure to make a successful transition from team member to manager causes your value to fall and can mean that you contribute less to your company than you did…
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Designing a Training Course: Part 1
Many companies have their own internal training department, responsible for organising the training needed by their company. Often this involves sourcing and booking suitable open courses for individuals or arranging for a specialist training company, such as Spearhead Training, to run an in-company course for a specific group of employees. However, it is not unusual…
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