The key to increasing the level of performance from your team members doesn’t lie in a system or process, but in understanding the psychology of human behaviour. (more…)
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Empathy – a vital management skill
Having empathy is a vital management skill. Without it we fail to communicate effectively to our team. (more…)
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Bonuses Are Better Than Discounts
New and inexperienced sales people often struggle when faced with a demand for a discount from a potential customer. They feel that they cannot refuse this demand without jeopardising the sale. What they need to learn are the skills that allow them to transform the discount demand into a bonus expectation. (more…)
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Innovation & Management
Managers are, as a rule, not employed to simply maintain the status quo but are expected to be innovative and creative. Whilst managers who generate lots of new ideas are often viewed by the senior management team as “better” than those who do not, such managers are often less trusted by the people they manage…
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A Sense Of Purpose
Whatever jobs people do, it is important that they feel their efforts at work are worthwhile and are valued. After all, nobody enjoys working at what are seemingly pointless tasks day after day. Managers and supervisors play a direct role in ensuring the work allocated to their direct reports is seen as purposeful by them.…
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Recognising the “I” in Team
In today’s competitive business environment, organisations increasingly rely on teamwork to achieve superior results. Transformational leadership is known to encourage teamwork. (more…)
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Developing Sales Plans
How well you prepare for important customer discussions will affect your sales success. Prepare yourself thoroughly by developing a sales plan before every client visit. (more…)
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Perseverance and Success
At school I was an average student. Unlike some of my highly intelligent classmates, I found it hard doing the homework that was set and often wanted to just give up. When I got to this point of “throwing in the towel” my mother would say to me “If you want to succeed then you…
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Managing Flexible Workers
Flexible working can provide benefits for both an organisation's customers and the organisation, yet many managers are struggling to manage when their team has flexible workers in it. (more…)
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Training Generation Y
Generation Y (also known as the Millennial Generation) are the demographic cohort with birth years ranging from the early 1980s to the early 2000s. It is often assumed by organisations that their younger workers prefer, and so benefit most from, online training. However, new research shows this may not be true. (more…)
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