When we hear the word “negotiation” most of us think of high-powered deals being hammered out: a powerful sport figure’s agent demanding more money for his client, a peace accord in the Middle East, a pay increase for a union's members. The atmosphere is tense, the participants are tough and the stakes are high... (more…)
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About: Spearhead Training
Recent Posts by Spearhead Training
Managing A Remote Team – What Skills Do You Need?
More and more managers are finding themselves responsible for managing people who work remotely. This requires a different skill set to managing a traditional team of people. So what skills does the remote team manager need to develop or improve? (more…)
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7 Management Mistakes
People, research has shown, do not leave a company they leave their manager. The reason for this is that too many managers have not been given effective training to teach them how to lead people. Such managers typically make 7 fundamental mistakes that ultimately lead to their good employees quitting. (more…)
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Do Your Staff Want to Fire You?
According to a recent Gallup poll, 25% of employees would, if they had the power to do so, fire their manager. 47% of them distrusted their senior management team and 75% reported that the single most stressful aspect of their job was their immediate line manager. So what is going wrong? (more…)
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Learning To Manage Difficult Conversations
The best way to deal with people problems in the workplace is for the line manager to tackle them early and effectively nip the problem in the bud. Yet many managers feel anxious when it comes to having these conversations with the “difficult” people they manage. (more…)
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Managing Your Stars
"Stars" are people within your team who consistently turn in good performance; they are your high flyers. The problems that these stars present at performance review time are different from the issues posed by employees who are under-performers or “stuck” performers. Managing your stars' performance is not about how to tease out even more of…
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Talent Development Programmes
Research by the CIPD looked at the elements that created an effective talent management programme for employees. All of the respondents in the survey were being prepared for future leadership roles through membership of their organisation’s ‘top talent pool’ or ‘talent programme’ and were undertaking organised talent development activities. (more…)
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The New manager – Common Mistakes & How to Avoid Them
Managing people can be a difficult at first. A recent poll found that more than 50% of supervisors received NO training before starting the job. Here is a list of the most common mistakes new supervisors make, so you can avoid making them too. (more…)
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Motivations For Buying
Every sales person needs to know what motivates people to buy. Therefore it is worth exploring this subject in detail. Think about something you purchased recently. Why did you buy it? You brought it because you either needed or you wanted it. But why do we need or want things? Consider for a moment the…
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Different ways to handle customer objections
There are a number of ways to handle customer objections. The use of each method depends on the circumstances. Therefore it is worth exploring the options available when trying to overcome objections. (more…)
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