About: Spearhead Training

Previously we said we would be providing more articles that will give communication training tips for sales people, so here is another in the series which looks at how we can communicate negative information or refuse requests in a more positive manner to the customer. Whilst the information in this article is primarily aimed at…

Customers who talk an excessive amount can be a particular problem for the inexperienced sales person. Customers who are excessive talkers do not listen to your sales presentation; they frequently interrupt you and often take the leadership of the sales discussion completely out of your hands. One of our sales trainers gives the following tips…

To be effective your sales people need to be able to recognise the point when they have convinced the customer to place an order with them. Continuing to sell, rather than attempting to close the sale, when the customer is convinced, is a common error made by the poorly trained sales person. (more…)

Try though one might, it is impossible to avoid communicating! Although this simple statement may surprise, it expresses the concept of non verbal communication. Sales people need to remember that their customers will form an opinion of them not from what they say, but rather from what their body language is saying. (more…)