One of the real benefits of team work is that it brings together people with diverse views, skills and experiences. The team leader needs to learn how to promote the creativity and problem solving abilities of their team members so that the full potential of the team is unleashed. (more…)
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About: Spearhead Training
Recent Posts by Spearhead Training
What Motivational Managers Do
Line managers are key to employee motivation. People, as the saying goes, do not leave companies they leave managers. So what can you do to improve motivation in the team you manage? (more…)
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Leadership and Engagement
The result of the EU referendum and the subsequent elaection has led to unrest in all political parties. Leaders in all areas of life – be it politics, sport or business are directly responsible for creating the culture in the team they lead and this culture directly affects engagement. (more…)
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Preventing Conflict At Work
Un-managed conflicts in the workplace are expensive. A "trench warfare" situation can quickly develop as the working atmosphere disintegrates. Productivity is stifled and senior management may have to step in to control the situation. At the end of the day, the organisation's customers also suffer - either directly or indirectly - from the effects of…
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Writing Better Sales Visit Reports
Sales people often find paperwork tedious, much preferring to be out selling to customers than writing up visit reports. But report writing is an essential part of the job and the reports you produce provide the management team with valuable business information. (more…)
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Using Bonuses To Reward Superior Performance
Managers often ask whether they should be using a bonus scheme to reward the people in their team who are their good performers. Many organisations do have such schemes and they can work well. However, if you are considering introducing one, then there are five important points to consider. (more…)
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Are Your Answers To Routine Objections Too Automatic?
One of the basic skills required by the professional sales person is the ability to effectively handle customer objections. If you have been in the selling profession for any length of time then it is highly likely that you hear the same, or very similar, objections from a number of your customers. How these routine…
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Selling a Service by Asking Better Questions
To be successful in selling a service the sales person’s primary role is to present a solution to their customer’s current needs and then to close the sale by demonstrating to the customer how the service they offer solves these current requirements. An effective method of finding out a customer’s needs is by asking questions.…
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Getting In Front Of Reluctant Customers
It is well-known that it is not easy to gain a sales appointment with prospects. But it is also becoming increasingly difficult to make appointments with your existing customers. This situation is a cause of great frustration for many sales people. (more…)
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Five Effective Leadership Behaviours
Successful managers, who we define as those who make a positive contribution towards their organisations performance, share common leadership behaviours. These characteristics are the same irrespective of the type or size of organisation the managers work for. (more…)
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