Tele-Marketing Training

Tele-Marketing Training
A one-day in-company workshop

A fast moving course centred around the outgoing tele-marketing call. Delegates will explore the differing uses of telemarketing; analyse each part of a telemarketing call and develop personalised statements for each stage. Activity training using tele-trainer equipment is used to practice and develop individual skills through role play. This is a great course for anyone working in tele-marketing.

This training course is available as an in-company option only. We can also tailor this course or create a bespoke sales training course for you.

For an open course option, click below

Selling By Telephone

Programme Contents

The Different Uses of Tele-Marketing
Campaign Tele-Marketing
Using Wordtracks
Attention Getting Statements
Questioning Skills
Listening Skills
Voice Techniques
Building Rapport With the Customer
Seeking Value Added Business
Dealing With Questions, Queries and Objections
Positive Endings
Post Call Activities
Practical Exercises, including role play with Tele-Trainer equipment
Personal Action Plans