Managing Conflict Training Course

Solving attitude and motivation problems at work

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

• Course Overview:
• Conflict in the workplace can have a significant negative effect upon productivity, motivation and the retention of personnel. It can be extremely costly. This participative programme analyses the types of conflict that occur and sets guidelines for managing those situations.

Programme Contents

• What Constitutes a Conflict?
• Elements of a Conflict
• - The People Involved
• - Levels of Authority
• - Urgency
• - Communication Channels
• Costs of Conflict
• - Loss of Productive Time
• - Low Morale and Motivation
• - Bad Decisions
• Relationships at Work
• - Varying Levels, Characters and Attitudes
• Difficult People
• - Who Are They?
• - Why they are Difficult
• - How To Stay Calm
• - Changing Behaviour
• Understanding Differing Personalities
• - Recognition
• - Expectations and Work Ethics
• - Strengths and Weaknesses
• Communication Skills
• - Giving and Receiving Criticism
• - Responding with Confidence and Composure
• - Addressing Hostility and Aggression
• The Chameleon Technique
• - Using Your Body Language
• - Words to De-escalate and Win
• Timing the Communication
• Motivating Staff
• A Checklist for Solving People Problems
• Case Studies
• Delegate Action Plans

Testimonials