Assertiveness Workshop

Assertiveness Workshop
The art of confident communication

Assertiveness is for everyone. It is a skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills. It is a skill that enables people to be more confident and to say the right thing at the right time and assertiveness training helps to develop those skills.

Assertiveness increases the chance of success in any human transaction and as such, supervisors, managers, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful workshop.

Programme Contents
What is Assertiveness?
- What It is Not
- Why We Need It
- Assertive Aims
Culture and Gender Inhibitions
- Why It is Not Easy
Counselling Yourself
- The Need to Control Reaction
- Learning to Respond
- Changing Your Mind
- Creating Self Esteem
Two Way Communication
- Listening
- Your Voice
- Body Language
How to be Assertive
- The Three Steps
- Workable Compromise
- Difficult People
Assertiveness Techniques
- P.M.A
- Fogging the Issue
- Broken Record
- Discrepancy Assertion
- Negative Feelings Assertion
- Saying No
- Responding to Passivity
Working With Assertiveness
- Practical Exercises
- Your Plans for Future Self Development

Description of Course

This one-day non-residential assertiveness training course starts by identifying the differences between assertive and non-assertive behaviours. Self-assessment tools are used to help delegates identify when and why they find it difficult to behave assertively.

Techniques for counselling yourself are explored to help delegates develop a positive mental attitude (PMA). The elements of two-way assertive communication, including listening and body language, are then discussed.

A range of assertive techniques are described in detail and exercises, case studies, role play, discussions and tutor feedback used to ensure delegates both understand, and can work with, the various techniques taught.

Throughout the assertiveness training course delegate's own situations are used to provide examples of how they can work with assertiveness.

Make an in company enquiry

1 Day - Non Residential
Additional Course Information

Delegate spaces available on the following course dates:

Date: 11th July, 2008
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £475.00
Online Price: £475.00 (Places Available)

Date: 6th August, 2008
Venue: Tower 42, London
Brochure Price: £495.00
Online Price: £495.00 (Places Available)

Date: 11th September, 2008
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £475.00
Online Price: £475.00 (Places Available)

Date: 9th October, 2008
Venue: Tower 42, London
Brochure Price: £495.00
Online Price: £495.00 (Places Available)

Date: 6th November, 2008
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £475.00
Online Price: £475.00 (Places Available)

Date: 11th December, 2008
Venue: Tower 42, London
Brochure Price: £495.00
Online Price: £495.00 (Places Available)

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

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